Refund policy

We want you to love your Xmas Box. You have 30 days from the day your order is delivered to request a return.

Eligibility

Items must be unused, in the same condition you received them, and in the original packaging. Cash, gift cards or other items placed inside the box are not part of the product and cannot be refunded.

How to start a return

Contact us through our contact page with your order number. We will reply with return instructions. Items sent back without first requesting a return will not be accepted.

Damaged or wrong items

Please inspect your order when it arrives and contact us right away if the item is damaged, defective or not what you ordered, so we can make it right.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need extra time to post the refund.